Before there was a Tiananmen Square in China, there was Gwangju in South Korea.
The CEO for Starbucks Korea was immediately fired after this debacle, and two very public apologies have been made, but sales continue to plummet. It could well turn out that Starbucks is finished in South Korea.
Source: Associated Press
SEOUL, South Korea (AP) — South Korean retail tycoon Chung Yong-jin on Tuesday issued his second apology in two weeks as Starbucks’ local operation faces a backlash over a recent marketing campaign that was widely perceived as mocking victims of a bloody military crackdown on pro-democracy protesters in 1980.
Chung, chairman of Shinsegae Group, which owns a 67.5% stake in Starbucks Korea, bowed three times during a televised statement as he pleaded for forgiveness from the families of democracy activists killed by the country’s former military dictatorship and from the broader public.
The coffee chain sparked public outrage when it attempted to promote a large size of tumbler it calls a “tank” by declaring May 18 to be “Tank Day.” That’s the anniversary of a democratic uprising in the southern city of Gwangju that was brutally suppressed by troops, tanks and helicopters, killing or injuring hundreds.
The campaign compounded outrage by using the slogan “Thwack it on the table!,” which many read as a reference to a notorious 1987 police statement that attempted to cover up the torture death of student activist Park Jong-chol. Police claimed that Park died suddenly after investigators “hit the desk with a thwack.”
